The registration for Auction Submit is submitted to our company server at EZ Time Software. If you are getting an "unable to connect" error there is a possiblity that this is being caused by a conflict with other software on your computer. To exclude other causes, please try the following:

Get online. Then open Auction Submit and submit your registration again. If you get the error message again, open your browser and connect to http://www.eztimesoftware.com . If you get a "cannot connect" message, try clicking the reload button. After you connect to eztimesoftware.com click OK on the error message screen on Auction Submit and try to submit the registration again.

If you can connect to EZ Time Software but cannot register, here are some things to look at:

1. Auction Submit will not work with a computer that is connected to the Internet via a "Proxy Server". This is most common if you are on a network.

2. Even if you are not on a network, you need to make sure that your computer is not configured to connect via proxy server. If you're using Internet Explorer 5.0: Click on the START button on your toolbar, go up to Settings, and select Control Panel. Double click on the Internet Options icon. In the screen that comes up click on the Connections tab. Double-click on your ISP. Uncheck the box labeled "Use a Proxy Server." Click "OK." At the bottom of the Connections screen click on the LAN Settings button. Another screen will appear. Check to see if the Proxy Server check box is checked. If it is then you need to clear these settings and click "OK". Restart your computer.

If you are using Netscape 4.0 or higher: Click on your browser's Edit dropdown menu and select "Preferences". On the Preferences screen click on the + at "Advanced" and select "Proxies". Then make sure that the "Direct Connection to the Internet" option is checked. If you make any changes, click OK and restart your computer.

3. Are you using any software on your computer similiar to one of the "Internet Accelerator", cookie filtering, or content filtering products - or any software that sets up a "proxy server" on your computer?. Some (but there are many more)of the brand names include Intermute, Cookie Pal, Net Sonic, WebRifle, Speedconnect, NetAccelerator, Cyberpatrol, BlackIce, or Net Nanny. We have found that frequently the design of this type of software includes setting up a proxy server on your computer to do the necessary caching or filtering. This will conflict with Auction Submit.

4. We have found that some users who have IE 5.0 may have a problem depending on how they set their IE for "Work Offline" - Try it both ways -This can be done by clicking on the IE File dropdown menu and selecting "Work Offline".